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Helping a new services provider get off to a fast start
Building on the experience gained in infrastructure development and customer service in its other businesses, this new company had established itself as a first-mover supplier of internet access and data services, in a number of countries including Brazil and India.
India, in particular, looked like a huge opportunity, with a large, IT-literate population and lack of established data communications infrastructure. However, despite high levels of energy and many innovative ideas, the leadership recognised that they were not moving forward fast enough, and risked missing their opportunity. They agreed to work with Evolve for in three-month Foundation Phase, to help them identify and address the issues that were hampering their progress.
Following some initial interviews, a two-man Evolve team worked with the local team in India, giving them new tools and models with which they could make an objective assessment of what they had achieved, and identify how they could move forwards more quickly. Despite the many challenges of establishing a hi-tech, infrastructure-based business in a developing country, the team concluded that the most serious issues they faced had to do with their own ability to work together effectively, and to focus and deliver on the things that really mattered from amongst the many things they had to do.
Evolve helped to set up new cross-functional improvement teams to tackle the key areas of their strategy, and took them through workshops in which they together developed plans which they could be excited about. Next, Evolve trained the teams in tools and models that would make their work more effective. They introduced tools that helped their planning, made their meetings more productive, and enabled them to challenge their own performance on the basis of fact rather then "hunch" or assumption. Finally, they helped them identify "quick wins" which were rapidly implemented, and which demonstrated that by looking at their problems through some new lenses, they could quickly solve problems and move on.
At the end of three-months the business took its new tools and improved plans and set to work. 12 months on, it has not only caught up on lost ground, but have forged ahead of schedule, building its business ahead of plan, introducing new products and opening up new markets.